Review requests, made human

Turn happy moments into lasting trust.

Send beautifully considered review requests, hear every customer, and make it easy for people to share their experience on Google.

Start sending ↗No customer app required

Hi Maya,

How did we do?

Your experience matters to everyone at North & Pine.

★★★★★
Just tap a star to share your experience
✓
Request deliveredto maya@sample.com
New feedback“Such a lovely team…”

One thoughtful flow. Every customer heard.

01Send a personal request
02Collect honest feedback
03Grow your Google presence
What LumaReview does

A reputation platform that feels like part of your business.

LumaReview helps service businesses ask real customers for honest feedback at exactly the right moment—without a complicated CRM, another customer app, or generic-looking emails.

Your team sends a personal request. Your customer chooses a rating, shares private feedback, visits your Google review page, or does both. Every response stays organised in one calm dashboard.

Made forHome servicesClinicsHospitalityAgenciesLocal retail
Everything in one place

Simple for your team.
Effortless for customers.

From the first email to the final response, every part of the experience carries your business name and your tone.

01
Review requestHi Maya, how did we do?

Your experience matters to everyone at North & Pine.

★★★★★

Beautiful email requests

Send warm, branded HTML emails through your own SMTP account—no unfamiliar sender address and no clumsy template.

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Send in seconds

Add a customer’s name and email, include an optional personal note, and send from one focused screen.

◎

Track every request

See what was sent, when a request was opened, the selected rating, and whether private feedback arrived.

★

Your Google review link

Connect the business’s genuine Google review page once and make it available throughout the customer journey.

⌁

Private feedback, too

Customers can speak directly to the business when something needs attention—without losing their option to post publicly.

A calmer command centre

Know exactly where every conversation stands.

The dashboard brings review requests, response status and ratings together. Each client account has its own secure business workspace, separate customer list and private feedback history.

  • ✓ Individual client accounts and protected sessions
  • ✓ Separate business data for every account
  • ✓ Clear request, response and rating history
Explore your dashboard ↗
Good morning, Alex＋ Send a request
Requests sent48
Response rate72%24
Average rating4.8★
Recent requestsAll activity
MTMaya ThompsonOpened5 ★
JCJames CooperSent—
PSPriya ShahFeedback3 ★
How it works

From completed job to useful feedback.

No integrations are required to get started. Add your business details, connect SMTP, and your team can begin sending.

  1. 1

    Set up your business

    Add your name, preferred sender and genuine Google review URL.

  2. 2

    Add a customer

    Enter their name and email after a real interaction or completed service.

  3. 3

    Send through SMTP

    LumaReview delivers a polished request from your configured email account.

  4. 4

    Listen and respond

    Follow ratings and private comments from the client dashboard.

Honest by design

Resolve problems without hiding them.

Every customer gets the same choices, whatever rating they select: send feedback privately, continue to Google, or do both. LumaReview helps the business listen and recover without filtering who may leave a public review.

✓No fake Google interface✓No review suppression✓Clear, transparent choices
Built for ownership

Your sending account.
Your customer data.

LumaReview is designed to be self-hosted. Customer records, accounts, sessions and feedback live in your database, while email is delivered through SMTP credentials you control.

SMTP

Bring your own email

Use a standard SMTP host on port 465 or 587 and send with your own verified address.

DB

Persistent account data

Users, sessions, businesses, requests and feedback are stored as structured database records.

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No customer login

Recipients open a unique secure link. They never need to create an account or install anything.

Common questions

Good to know.

Everything needed to understand how LumaReview fits into your customer follow-up.

Does LumaReview send the emails?

Yes. It connects to the SMTP account configured inside each client’s account settings and sends the branded request directly to the customer.

Does a customer need an account?

No. Customer links are unique and open directly into the feedback experience. Only client dashboard users need an account.

Are client accounts kept separate?

Yes. Every registered client has a separate business record, dashboard data and session. Requests are always queried through that business.

Does it block negative Google reviews?

No. Private feedback and the Google review option are available for every selected rating. The goal is to listen early—not suppress honest reviews.

What still needs configuring?

Each client adds their own SMTP details, business name, sender name and Google review URL inside account settings before sending.

Ready when you are

Make every follow-up feel considered.

Create your client account, connect your business details and send your first thoughtful review request.

Create your account ↗